One solution to this is to use the person’s name just before the request, or piece of information that relates to them. The problem with that, though, is that it could finish with an e-mail that looks like a film script. Fortunately, there is a simple rule to remember when writing e-mail that will help you make sure your mail goes to the right person. Unfortunately, many people don’t follow this rule. Because they feel they have no time, or that the “standard procedure” is to click on ‘Reply to All’, they build for themselves the reputation of somebody who commits e-mail overkill – the online equivalent of having a big mouth!
The simple rule is this:
If you were having a conversation, then would you be speaking to the person? If yes, then you’re writing to the person, too!
If you want somebody to do something, or are directly answering their question, then their address goes into the “To:” line. If you want someone to see what has been decided, or what is being done, then put them into the “Cc:” line.
But what about "Bcc"?
When do you use bcc? Only to the boss? Only to your friends? Never? Have you ever had problems because of bcc?
Let us know what do you think and join to our discussion on FB:
http://www.facebook.com/SelectTrainingSolutions (leave a post on lesson nr 2)
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